Property Manager

Position Description:

Summary:  Responsible for all operational and financial aspects of an apartment community and meeting company goals in those areas. Results achieved through personnel management, leasing, collections, resident services, maintenance, revenue enhancement, capital improvements, asset management, information reporting and compliance with all applicable laws and company policies.

Essential Job Duties:

  • Meet the financial results set forth in NRI and NOI for the property by increasing revenue and reducing expenses.
  • Prepare and manage property budgets.
  • Experience in Real Page (or similar) Property Management Software systems.
  • Strive to maintain an average of occupancy of at least 95% each month.
  • Manage employees: Hire and terminate employees under the direction of the Owner or Direct Supervisor. Manage employee issues and discipline, where necessary.  Conduct written evaluations of employees and make recommendations for salary increases.  Provide written Action Plans when warranted. Coach, supervise, mentor, develop and be responsible for work performed by all on-site personnel.
  • Establish schedules and assign personnel for routine maintenance and emergency coverage.
  • Ensure leasing office is open and staffed in accordance with scheduled office hours.
  • Adhere to and enforce company personnel and operating policies as outlined in the Fernmoor Homes Employee Handbook of Company Policies.
  • Hold daily staff meeting to address ideas and suggestions and to implement new strategy.
  • Must be available on-call 24 hours a day in case of emergency.
  • Ensure proper purchasing procedures are adhered to and all expenses are accounted for. Property Manager is responsible for unauthorized charges or costs to the property.
  • Ensure that all safety initiatives are adhered to and that safety guidelines are followed.
  • Assist in the marketing, showing and leasing of apartments.
  • Promote resident retention on a daily basis.
  • Develop and implement marketing. Be familiar with competitive apartments in the area and perform monthly comparable market surveys.
  • Ensure leases and applicable documents are signed by applicant within 72 hours of application approval.
  • Ensure vacant units are made ready and rented in accordance with Fernmoor Homes requirements and deadlines.
  • Ensure all vacant units are walked and in compliance with make ready standards and utility control
  • Ensure that residents are provided with a clean, safe and well maintained community.
  • Ensure that resident requests are handled within 24 hours and that the residents are informed of any delays.
  • Responsible for the lease renewal process regarding rent increases, lease changes and encouraging residents to renew.
  • Continually inspect the property and delegate any work to be done to staff members or vendors. Constantly upgrade and maintain the properties curb appeal.  Prepare periodic inventory of building contents and property condition.  Notify Direct Supervisor of any major maintenance problems and recommend possible solutions.
  • Handle all details of move-ins and move-outs, giving particular attention to the apartment conditions and that all lease charges are accurate. Move-ins and Move outs are to be processed within 24 hours.
  • Ensure all residents maintain current insurance during their lease term in accordance with Fernmoor Homes requirements.
  • Study and evaluate ways to improve quality, efficiency and economy of services and facilities.
  • Continually analyze maintenance operations with attention to cost reduction. Keep accurate records regarding preventative maintenance, work orders, apartment refurbishment, annual inspection, inventories and purchase orders.
  • Purchases supplies and obtains necessary bids on contract work for review by Owner. In conjunction with Maintenance Supervisor, supervise outside contractors working on property.
  • Handle delinquent accounts and initiate legal proceedings according to local and state laws. Update Resident Delinquency Report on all past due accounts and charge late charges and court fees as applicable
  • Maintain accurate records of all transactions on property.
  • Document budget expenditure and stay within budget figures on a monthly basis.
  • Build relationships with vendors and handle invoicing, proper coding and submission of all invoices in a timely manner.
  • Responsible for collection of all monies on the property. Collect rent and ensure payments are processed on a daily basis.

Management Responsibilities

Manages one subordinate supervisor who supervises all employees in the Maintenance Department. Also manages 1 to 3 Leasing Agents.  Is responsible for the overall direction, coordination, and evaluation of this department. Also directly supervises non-supervisory employees and subordinate managers. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; mentoring and developing; addressing complaints and resolving problems.